Customer Experience Specialist

HireHive; New York, Northern (NY, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

62ML in New York seeks a friendly, motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer journey. You will handle inquiries, recommend products, support follow-ups, and help retain customers.

A strong communicator with a positive attitude will thrive in our collaborative, mentorship-focused environment with ongoing training.

Qualifications

• High school diploma or equivalent is required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Responsibilities

• Answer questions regarding products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and recurring questions to appropriate team members.
• Support customer engagement and promotional activities.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused

Active listening

Organizational skills

Adaptability

Education

High school diploma or equivalent

Job description

62ML in New York seeks a friendly, motivated Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer journey. You will handle inquiries, recommend products, support follow-ups, and help retain customers.

A strong communicator with a positive attitude will thrive in our collaborative, mentorship-focused environment with ongoing training.