Customer Experience Coach & Training Lead

The TJX Companies, Inc.; Eau Claire (WI); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. in Eau Claire, WI is seeking a flexible, customer-focused team member to support front-end operations and create positive experiences for every shopper.

You will train associates, promote loyalty programs, ensure POS coverage, and uphold store policies while maintaining safety and teamwork. Prior retail and leadership exposure helps, and the role offers opportunities to grow within a Fortune 100 off-price retailer.

Qualifications

• At least 1 year in retail and 6 months in leadership.
• Strong merchandising knowledge and customer service focus.
• Good communication and organizational skills with attention to detail.
• Able to adapt to changes and handle unexpected situations.
• Team-oriented with ability to train others.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Merchandising

Multitasking

Communication

Team player

Train others

Flexibility

Job description

The TJX Companies, Inc. in Eau Claire, WI is seeking a flexible, customer-focused team member to support front-end operations and create positive experiences for every shopper.

You will train associates, promote loyalty programs, ensure POS coverage, and uphold store policies while maintaining safety and teamwork. Prior retail and leadership exposure helps, and the role offers opportunities to grow within a Fortune 100 off-price retailer.