Customer Experience Coach - Paid Training & Growth

Serenity-Healthcare-1; Sandy Springs (GA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Employer-paid benefits

401(k)

Paid time off

Training & certification

Growth-oriented environment

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through a structured program in Sandy Springs, GA. You will provide one-on-one support, use specialized tools, and promote practices like journaling and goal-setting to help participants stay engaged and progress toward personal goals.

The role welcomes candidates from customer service, hospitality, retail, education, or caregiving backgrounds who value empathy, reliability, and clear communication, with training provided and a

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Communication skills

Interpersonal skills

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through a structured program in Sandy Springs, GA. You will provide one-on-one support, use specialized tools, and promote practices like journaling and goal-setting to help participants stay engaged and progress toward personal goals.

The role welcomes candidates from customer service, hospitality, retail, education, or caregiving backgrounds who value empathy, reliability, and clear communication, with training provided and a