Customer Experience Center Associate

The UPS Store #6025; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store #6025 in Philadelphia, PA is seeking a Center Associate to deliver world-class customer service by assisting walk-in customers, processing packages, and operating copiers, fax machines, binding equipment, laminators, and POS devices.

Ideal candidates have prior retail experience, strong computer skills, a high school diploma or GED, a friendly and professional demeanor, and a willingness to learn all aspects of the business quickly.

Qualifications

• High school diploma or GED required.
• Strong computer and internet skills.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Computer skills

Phone skills

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #6025 in Philadelphia, PA is seeking a Center Associate to deliver world-class customer service by assisting walk-in customers, processing packages, and operating copiers, fax machines, binding equipment, laminators, and POS devices.

Ideal candidates have prior retail experience, strong computer skills, a high school diploma or GED, a friendly and professional demeanor, and a willingness to learn all aspects of the business quickly.