Center Associate: Customer Service & Shipping Specialist

The UPS Store 7171

Douglassville (PA)

On-site

USD 28,000 - 36,000

Full time

14 days+

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Job summary

The UPS Store 7171 in Douglassville, PA is seeking a Center Associate to deliver world-class customer service by processing packages for courier shipment and operating copiers, fax machines, binding, laminating, and POS devices. You will confidently advise customers on products and services and learn best practices to support fast, accurate service.

The role requires a high school diploma or GED, strong computer skills, and a friendly, professional appearance.

Qualifications

High school diploma or GED required.
Strong computer skills, including Microsoft Office and Adobe Suites.
Outstanding phone skills.
Strong verbal and written communication skills, including spelling and math.
Prompt, reliable, and responsible.
Able to lift 40+ pounds.

Responsibilities

Delivers outstanding customer service to walk-in customers and telephone inquiries.
Continuously practices good listening skills with customers, UPS Store team members, and leadership.
Takes ownership of the customer's shipping needs and offers viable solutions.
Takes action to learn all product and service offerings, alternative solutions, and industry trends.
Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
Maintains a clean, organized, and safe working environment.
Performs other duties as assigned.