Center Associate: Shipping & Customer Solutions

The UPS Store #4242; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Job summary

The UPS Store #4242 in Philadelphia is seeking a Center Associate to deliver world-class customer service by receiving and processing packages, operating copiers and POS devices, and educating customers on our product and service options.

The ideal candidate has retail sales experience, strong computer skills, and a friendly, professional demeanor. It is important to learn all aspects of the business quickly and to provide accurate information to customers.

Qualifications

• High school diploma or GED is required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Excellent verbal and written communication skills.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

Retail sales

Computer skills

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #4242 in Philadelphia is seeking a Center Associate to deliver world-class customer service by receiving and processing packages, operating copiers and POS devices, and educating customers on our product and service options.

The ideal candidate has retail sales experience, strong computer skills, and a friendly, professional demeanor. It is important to learn all aspects of the business quickly and to provide accurate information to customers.