Customer Experience & Shipping Specialist

The UPS Store Manhattan #1957; Manhattan (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store Manhattan #1957 is seeking a Center Associate to deliver world-class customer service by handling package processing, shipping, and operating copiers, fax machines, binding and laminating equipment, and POS devices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional demeanor. A fast learner who can quickly master all store operations is essential.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong written communication.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned

Skills

Customer service

Retail sales

Communication

Fast learner

Reliable

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store Manhattan #1957 is seeking a Center Associate to deliver world-class customer service by handling package processing, shipping, and operating copiers, fax machines, binding and laminating equipment, and POS devices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional demeanor. A fast learner who can quickly master all store operations is essential.