Customer-Driven Retail & Shipping Specialist

Intuit Inc.; Hazleton (Luzerne County); On-site; USD 17,000 - 22,000; Part time

Job summary

The UPS Store in Hazleton is seeking a Center Associate to deliver world-class customer service by handling customer inquiries, processing packages, and operating office equipment such as copiers, fax, binding, laminating and POS devices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, a friendly demeanor, and a willingness to learn all aspects of the business.

Qualifications

• High school diploma or GED is required.
• Strong computer and internet skills.
• Excellent customer service and communication abilities.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Customer service

Phone skills

Verbal communication

Written communication

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

POS systems

Job description

The UPS Store in Hazleton is seeking a Center Associate to deliver world-class customer service by handling customer inquiries, processing packages, and operating office equipment such as copiers, fax, binding, laminating and POS devices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, a friendly demeanor, and a willingness to learn all aspects of the business.