Center Associate: Customer Service & Shipping Pro

The UPS Store #3763; Carlisle (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Job summary

The UPS Store #3763 in Carlisle, PA is seeking a Center Associate to deliver world-class customer service by receiving and processing packages, and operating copiers, fax, binding, laminating and POS devices. You will advise customers on products, services and best-value options with confidence in industry practices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional appearance.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites
• Outstanding phone skills and strong verbal/written communication
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Phone skills

Verbal communication

Written communication

Spelling

Math

Microsoft Office

Adobe Suites

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #3763 in Carlisle, PA is seeking a Center Associate to deliver world-class customer service by receiving and processing packages, and operating copiers, fax, binding, laminating and POS devices. You will advise customers on products, services and best-value options with confidence in industry practices.

The ideal candidate has retail experience, strong computer skills, a high school diploma or GED, and a friendly, professional appearance.