Automotive Service Coordinator — Customer Care & Scheduling

Classic-Automotiv; Waukegan (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Employee discounts on vehicle service

Paid training and opportunities for职业进

Job summary

Classic-Automotiv in Illinois is seeking a Service Coordinator to support Toyota and Kia service departments, delivering outstanding customer service and coordinating service appointments. The role requires professional communication, strong organization, and comfort with phone, text, email, and live chat.

Experience in automotive service administration is preferred. You will maintain accurate records, assist service advisors, and contribute to a positive customer experience throughout the

Qualifications

• High school diploma or GED required.
• Experience in automotive dealership or customer service preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Comfortable communicating with customers by phone, text, email, and online chat.
• Proficient with basic computer applications.
• Ability to learn dealership management software, communication platforms, and phone systems.

Responsibilities

• Schedule first service appointments for customers who have recently purchased a new vehicle.
• Contact customers who are overdue for scheduled maintenance and assist with scheduling their next service appointment.
• Respond to inbound customer communications (phone calls, emails, text, messages, and live online chat) in a timely, professional, and courteous manner.
• Make outbound customer calls, emails, and text messages to schedule appointments and complete assigned follow-up activities.
• Maintain accurate customer records and document communications in dealership management systems.
• Assist with data entry, filing, scanning, and other administrative tasks.
• Support the service advisors and service management team with customer communications and clerical duties when needed.

Skills

Communication

Organization

Multitasking

Computer skills

Dealership software

Education

High school diploma

Tools

Dealership software

CRM systems

Job description

Classic-Automotiv in Illinois is seeking a Service Coordinator to support Toyota and Kia service departments, delivering outstanding customer service and coordinating service appointments. The role requires professional communication, strong organization, and comfort with phone, text, email, and live chat.

Experience in automotive service administration is preferred. You will maintain accurate records, assist service advisors, and contribute to a positive customer experience throughout the