Customer Experience & Call Center Pro

Evike.com Inc.; Alhambra (CA); On-site; USD 19,000 - 24,000; Full time

Job summary

Evike.com Inc. seeks a Customer Experience/Call Center Associate to handle inbound/outbound calls and chats for U.S.-based customers. The role is on-site in Alhambra, CA, with daytime hours and a Monday–Friday schedule.

You will assist customers, resolve issues, and document interactions in the CRM to improve service and sales. The successful candidate will have a high school diploma, call center experience, strong English skills, and familiarity with chat platforms and CRM tools, with potential

Qualifications

• High school diploma or equivalent.
• Call center or customer service experience, preferably in retail.
• Strong verbal and written English communication.
• Basic computer skills with chat support and CRM familiarity.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to inquiries via chat and phone with product, service, and policy information.
• Resolve complaints by researching solutions and following up to ensure resolution.
• Document all interactions in the CRM system to maintain accurate records.
• Collaborate with sales, logistics, and technical support to address complex needs.
• Maintain up-to-date knowledge of products, promotions, and procedures.

Skills

Chat support

Call center experience

English proficiency

CRM software

Time management

Tools

Zoho CRM

Job description

Evike.com Inc. seeks a Customer Experience/Call Center Associate to handle inbound/outbound calls and chats for U.S.-based customers. The role is on-site in Alhambra, CA, with daytime hours and a Monday–Friday schedule.

You will assist customers, resolve issues, and document interactions in the CRM to improve service and sales. The successful candidate will have a high school diploma, call center experience, strong English skills, and familiarity with chat platforms and CRM tools, with potential