Customer Experience/Call Center Associate

Evike.com Inc.; Alhambra (CA); On-site; USD 19,000 - 24,000; Full time

Job summary

Evike.com Inc. seeks a Customer Experience/Call Center Associate to handle inbound/outbound calls and chats for U.S.-based customers. The role is on-site in Alhambra, CA, with daytime hours and a Monday–Friday schedule.

You will assist customers, resolve issues, and document interactions in the CRM to improve service and sales. The successful candidate will have a high school diploma, call center experience, strong English skills, and familiarity with chat platforms and CRM tools, with potential

Qualifications

• High school diploma or equivalent.
• Call center or customer service experience, preferably in retail.
• Strong verbal and written English communication.
• Basic computer skills with chat support and CRM familiarity.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to inquiries via chat and phone with product, service, and policy information.
• Resolve complaints by researching solutions and following up to ensure resolution.
• Document all interactions in the CRM system to maintain accurate records.
• Collaborate with sales, logistics, and technical support to address complex needs.
• Maintain up-to-date knowledge of products, promotions, and procedures.

Skills

Chat support

Call center experience

English proficiency

CRM software

Time management

Tools

Zoho CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience/Call Center Associate

Office Full Time Alhambra, CA, US

Salary Range: $19.00 To $24.00 Annually

About the Role:

As a Customer Experience Representative, you'll play a key role in delivering outstanding service to our retail and online customers across the United States. You'll handle inbound and outbound customer interactions via phone and chat, providing product information, resolving inquiries, and ensuring every customer receives timely, accurate, and empathetic support. Your ability to listen, problem-solve, and create positive experiences will help build customer loyalty, strengthen our brand, and contribute to customer retention and sales growth.

This is a full-time, on-site position, Monday through Friday. Shifts are 8 hours and scheduled between 7:00 a.m. and 5:00 p.m. Pacific Time.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a call center or customer service environment, preferably within the retail industry.
• Strong verbal and written communication skills in English.
• Basic computer proficiency, including experience with chat support platforms and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

• Experience with retail point-of-sale systems and inventory management software.
• Bilingual abilities, especially Spanish-English, are a plus.
• Familiarity with customer satisfaction metrics and quality assurance processes.
• Experience with Zoho is a plus
• Typing WPM 70+
• Training or certification in customer service excellence or call center operations.

Responsibilities:

• Respond promptly and professionally to customer inquiries via chat and phone, providing accurate information about products, services, and policies.
• Resolve customer complaints and issues by identifying problems, researching solutions, and following up to ensure resolution.
• Document all customer interactions thoroughly in the company’s CRM system to maintain accurate records and support continuous improvement.
• Collaborate with internal teams such as sales, logistics, and technical support to address complex customer needs and elevate issues when necessary.
• Maintain up-to-date knowledge of retail products, promotions, and company procedures to provide informed assistance and support.

Skills:

The required skills of chat support and call center expertise are essential for managing real-time customer interactions across multiple communication channels. Daily, these skills enable the candidate to efficiently handle inquiries, troubleshoot issues, and provide clear, empathetic communication that enhances the customer experience. Proficiency in chat support allows for multitasking and managing several conversations simultaneously, while call center skills ensure professionalism and composure during phone interactions. Preferred skills such as bilingual communication and familiarity with retail systems further enhance the ability to serve a broader customer demographic and resolve issues more effectively. Together, these skills contribute to maintaining high customer satisfaction and supporting the company’s retail objectives.