Customer Experience & Billing Specialist

Kedia Corporation; Reno (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading global corporation is seeking a Customer Service Representative in Reno, NV. The role involves providing information to customers, resolving complaints, and maintaining detailed records of interactions. Ideal candidates should possess strong communication skills, be proactive in addressing customer needs, and demonstrate problem-solving abilities. This position offers an opportunity to grow in a fast-paced environment focused on innovation and customer satisfaction.

Qualifications

• Strong communication skills in speaking and writing.
• Proven ability in customer service and support.
• Capability to analyze and resolve conflicts effectively.

Responsibilities

• Provide information to customers about products or services.
• Resolve customer complaints and billing issues.
• Maintain records of customer interactions and transactions.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Predictive dialers

Avaya software

Microsoft Excel

Job description

A leading global corporation is seeking a Customer Service Representative in Reno, NV. The role involves providing information to customers, resolving complaints, and maintaining detailed records of interactions. Ideal candidates should possess strong communication skills, be proactive in addressing customer needs, and demonstrate problem-solving abilities. This position offers an opportunity to grow in a fast-paced environment focused on innovation and customer satisfaction.