Customer Experience Specialist

Kedia Corporation; Paradise (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service solutions provider in Paradise, NV, is seeking a Customer Service Representative to enhance client engagement. The role involves addressing customer inquiries, resolving complaints, maintaining accurate records, and determining service fees. Ideal candidates will possess strong communication and critical thinking skills, ensuring a positive customer experience in a fast-paced environment. If you're motivated by helping others and thrive in dynamic settings, we invite you to apply.

Qualifications

• Strong communication skills in both speaking and writing.
• Ability to actively listen to customer needs.
• Critical thinking and problem-solving abilities.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and resolve complaints.
• Determine charges and collect payments from customers.
• Refer unresolved grievances to appropriate departments.

Skills

Active Listening

Service Orientation

Writing

Speaking

Critical Thinking

Negotiation

Social Perceptiveness

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A customer service solutions provider in Paradise, NV, is seeking a Customer Service Representative to enhance client engagement. The role involves addressing customer inquiries, resolving complaints, maintaining accurate records, and determining service fees. Ideal candidates will possess strong communication and critical thinking skills, ensuring a positive customer experience in a fast-paced environment. If you're motivated by helping others and thrive in dynamic settings, we invite you to apply.