Customer Success & Support Specialist (Contract)

Kedia Corporation; Sparks (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service leader is seeking a Customer Service Representative in Sparks, NV. The successful candidate will engage with customers to provide product information, handle complaints, and maintain records of interactions. Strong communication skills, alongside a background in utilizing contact center technology, are crucial for success in this fast-paced role. If you're looking to grow in a collaborative environment, this position offers a path to develop innovative business solutions.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer billing complaints.
• Contact customers to respond to inquiries.
• Determine charges for requested services.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Microsoft Excel

Job description

A customer service leader is seeking a Customer Service Representative in Sparks, NV. The successful candidate will engage with customers to provide product information, handle complaints, and maintain records of interactions. Strong communication skills, alongside a background in utilizing contact center technology, are crucial for success in this fast-paced role. If you're looking to grow in a collaborative environment, this position offers a path to develop innovative business solutions.