Customer Experience & Billing Specialist

WNM Communications; Cliff (NM); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

WNM Communications in Cliff, NM is seeking a Customer Service Representative to join the team under the Director of Customer Experience. You will handle inquiries, assist with service and billing issues, and maintain subscriber records including posting payments to proper accounts.

Duties may be added or removed by management. This full-time position requires eight-hour days, use of MACC billing system, and occasional travel for training as needed.

Qualifikationen

• Involved in all aspects of customer relations from initial contact to resolving inquiries and problems.
• Maintains subscriber records and posts customer payments to accounts.
• Works with order entry and billing systems; computer terminals and office equipment used daily.
• May travel out of town for training as required.

Aufgaben

• Assist customers with inquiries and billing problems and ensure accurate account records.
• Respond to service requests and maintain subscriber accounts.
• Post payments to customer accounts and update records.
• Collaborate with staff to respond to billing issues and service requests.

Kenntnisse

Order entry

Billing systems

Office equipment

Computer terminals

Tools

MACC

Jobbeschreibung

WNM Communications in Cliff, NM is seeking a Customer Service Representative to join the team under the Director of Customer Experience. You will handle inquiries, assist with service and billing issues, and maintain subscriber records including posting payments to proper accounts.

Duties may be added or removed by management. This full-time position requires eight-hour days, use of MACC billing system, and occasional travel for training as needed.