Customer Service Representative

WNM Communications; Cliff (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

WNM Communications in Cliff, NM is seeking a Customer Service Representative to join the team under the Director of Customer Experience. You will handle inquiries, assist with service and billing issues, and maintain subscriber records including posting payments to proper accounts.

Duties may be added or removed by management. This full-time position requires eight-hour days, use of MACC billing system, and occasional travel for training as needed.

Qualifications

• Involved in all aspects of customer relations from initial contact to resolving inquiries and problems.
• Maintains subscriber records and posts customer payments to accounts.
• Works with order entry and billing systems; computer terminals and office equipment used daily.
• May travel out of town for training as required.

Responsibilities

• Assist customers with inquiries and billing problems and ensure accurate account records.
• Respond to service requests and maintain subscriber accounts.
• Post payments to customer accounts and update records.
• Collaborate with staff to respond to billing issues and service requests.

Skills

Order entry

Billing systems

Office equipment

Computer terminals

Tools

MACC

Job description

Customer Service Representative (CSR) Cliff, NM

JOB BRIEF AND QUALIFICATIONS

This position reports to the Director of Customer Experience. The Customer Service Representative is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account and maintains an effective working relationship with other staff to respond to service requests and billing problems and maintaining subscriber records including posting customer payments to proper accounts.

Duties may be added or taken away at any time at Management Discretion.

Specifics to the Job:

Employees normally work eight hours per day, however, additional hours may be required to meet needs of the business.

Working knowledge of order entry and billing systems (MACC) preferred

Working with computer terminals and other office equipment is required.

Adheres to safe work practices.

May require traveling out of town for training if necessary.

Job Type: Full-time

Shift:

• 8 hour Day shift