Customer Service & Billing Operations Supervisor

Public Service Company of New Mexico (PNM); Albuquerque (NM); On-site; USD 73,000 - 121,000; Full time

Job summary

Public Service Company of New Mexico (PNM) seeks a Customer Service Supervisor in Albuquerque to oversee call center operations, billing, and customer interactions. Salary Grade G07; the role includes staff supervision, training, performance management, and coordinating daily activities.

Bachelor’s degree with 1–3 years related experience required; credit background check may be required. This position demands strong leadership, budgeting, and communication skills to meet department goals.

Qualifications

• Bachelor’s degree in business/admin/finance with 1–3 years of related experience or equivalent.
• Supervisory experience and ability to manage performance, training, and interviews.

Responsibilities

• Implements customer service standards and ensures trained personnel.
• Interprets policies and ensures compliance.
• Directs daily activities to meet department goals.
• Manages resources within budget while maintaining service quality.
• Handles communication with regulators, customers, and internal teams.

Skills

Leadership

Customer service

Communication

Budgeting

Staff training

Education

Bachelor's degree

Tools

Definity G3R switch

CMPS software

Scheduling software

Job description

Public Service Company of New Mexico (PNM) seeks a Customer Service Supervisor in Albuquerque to oversee call center operations, billing, and customer interactions. Salary Grade G07; the role includes staff supervision, training, performance management, and coordinating daily activities.

Bachelor’s degree with 1–3 years related experience required; credit background check may be required. This position demands strong leadership, budgeting, and communication skills to meet department goals.