Customer Experience Banking Concierge (Hybrid/Remote)

Huntington; Akron, Northern (OH, KY); Hybrid; USD 33,000 - 48,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker in Akron, OH to assist walk-in customers with financial goals and deposit products. You will balance daily transactions and deliver exemplary service in an office setting.

The role emphasizes proactive relationship growth, understanding consumer banking products, and adherence to bank policies while providing a welcoming, service-driven experience.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service or a Bachelor's Degree.
• Preferred: 1 year+ in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile and online banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and outbound follow-up.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all policies and procedures and demonstrate sales and communication skills.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington is seeking a Customer Experience Banker in Akron, OH to assist walk-in customers with financial goals and deposit products. You will balance daily transactions and deliver exemplary service in an office setting.

The role emphasizes proactive relationship growth, understanding consumer banking products, and adherence to bank policies while providing a welcoming, service-driven experience.