Customer Experience Banker – Grow Relationships (Remote/Hybrid)

Huntington Bancshares, Inc.; Bowling Green (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. in Bowling Green, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services. You will process transactions accurately, balance daily, deliver exemplary service, educate customers on banking tools, and participate in a disciplined sales process to deepen relationships with partners

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Banking products

Sales skills

Cash handling

Tech savviness

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Bowling Green, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services. You will process transactions accurately, balance daily, deliver exemplary service, educate customers on banking tools, and participate in a disciplined sales process to deepen relationships with partners