Customer Experience Banker: Hybrid/Remote Friendly

Huntington; Strongsville (OH); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker in Strongsville, OH. This role acts as a Financial Concierge for walk-in customers, focusing on retaining and expanding consumer and business relationships with deposit products and related banking services.

Responsibilities include delivering outstanding service, resolving issues, educating customers on deposits, and driving growth through a disciplined sales process, referrals, and outbound outreach. Office-based, with standard banking hours.

Qualifications

• High School Diploma or GED required with 1 year of customer service or related military service, or a Bachelor's degree.
• Preferred: 1+ year in customer service in banking/financial services or goal-driven retail sales.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships and ensure policy compliance.
• Handle cash and transactions accurately and balance daily.
• Adhere to all policies, risk, and regulatory requirements.

Skills

Customer service

Sales

Cash handling

Banking products

Technology literacy

Communication

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington is seeking a Customer Experience Banker in Strongsville, OH. This role acts as a Financial Concierge for walk-in customers, focusing on retaining and expanding consumer and business relationships with deposit products and related banking services.

Responsibilities include delivering outstanding service, resolving issues, educating customers on deposits, and driving growth through a disciplined sales process, referrals, and outbound outreach. Office-based, with standard banking hours.