Customer Experience Banker | Remote-Ready Financial Concierge

Huntington Bank

Elm Grove (WI)

On-site

USD 40,000 - 55,000

Full time

7 days ago

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Job summary

Huntington National Bank in Elm Grove, WI is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk‑in customers. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other banking products, and processing transactions accurately while balancing daily totals with exceptional service.

The role emphasizes proactive relationship building, adherence to security and regulatory policies, and

Qualifications

High School Diploma or GED and minimum 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.