Customer Experience Banker — Remote & Growth Focus

Huntington Bancshares, Inc.; Youngstown (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will help retain and grow consumer and business relationships by identifying financial goals and recommending deposit and other banking products.

You will process transactions accurately, balance daily, and provide exemplary service while educating customers and collaborating with partners to deepen relationships.

Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Education

Bachelor's Degree

High School Diploma or GED

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will help retain and grow consumer and business relationships by identifying financial goals and recommending deposit and other banking products.

You will process transactions accurately, balance daily, and provide exemplary service while educating customers and collaborating with partners to deepen relationships.