Customer Experience Banker - Remote Banking Concierge

Huntington Bank; Ravenna (OH); Hybrid; USD 36,000 - 56,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals by identifying needs and offering deposit products and services. You will process transactions accurately, balance daily, and deliver exemplary service.

In this role you will grow relationships through a disciplined sales process, educate customers on banking solutions, and refer them to other areas of the bank.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Banking knowledge

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them reach financial goals by identifying needs and offering deposit products and services. You will process transactions accurately, balance daily, and deliver exemplary service.

In this role you will grow relationships through a disciplined sales process, educate customers on banking solutions, and refer them to other areas of the bank.