Customer Experience Banker — Hybrid/Remote

0101 The Huntington National Bank; United States; On-site; USD 38,000 - 62,000; Full time

Job summary

0101 The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services.

The role emphasizes exemplary customer service, accurate transactions, and compliance with policies while promoting bank products and services through a disciplined sales approach.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

customer service

sales

banking

communication

presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking platforms

Online banking platforms

Job description

0101 The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services.

The role emphasizes exemplary customer service, accurate transactions, and compliance with policies while promoting bank products and services through a disciplined sales approach.