Customer Experience Banker – Hybrid/Remote

0101 The Huntington National Bank; Covington (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and recommending appropriate deposit products while delivering accurate transactions.

You will educate customers on banking solutions, follow a disciplined sales process, partner across bank teams, and ensure compliance with operational and security policies.

Qualifications

• High School Diploma or GED required; 1 year of customer service or military service in a related role, or a Bachelor's Degree.
• 1 year or more of customer service in banking or financial services preferred.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all policies, procedures, and regulatory requirements.
• Demonstrate sales, service, and communication skills in daily tasks.

Skills

Customer service

Sales skills

Relationship management

Banking products

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and recommending appropriate deposit products while delivering accurate transactions.

You will educate customers on banking solutions, follow a disciplined sales process, partner across bank teams, and ensure compliance with operational and security policies.