Customer Experience Banker — Hybrid/Remote Ready

Huntington National Bank; Marietta (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our branch. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products.

You will process transactions accurately, balance daily activity, and provide exemplary service while adhering to bank policies. The role emphasizes proactive outreach and customer education.

Qualifications

• High School Diploma or GED and at least 1 year of customer service or related experience, or a Bachelor's degree.
• Preferred: 1+ year in customer service in banking, financial services, or goal-driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Sales skills

Education

High School or GED

Bachelor's degree

Job description

Huntington National Bank is hiring a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our branch. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposits and other banking products.

You will process transactions accurately, balance daily activity, and provide exemplary service while adhering to bank policies. The role emphasizes proactive outreach and customer education.