Customer Experience Banker - Hybrid & Growth Oriented

Huntington Bancshares, Inc.; Ohio; On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. in Grand Rapids, OH is seeking a Customer Experience Banker to assist walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying goals, recommending banking products, and processing transactions with accuracy and strong service. Responsibilities include educating customers on deposit products, proactively expanding relationships through a sales process, and referring clients to other bank areas while

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or related role.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Banking

Sales

Education

High School Diploma or GED

Job description

Huntington Bancshares, Inc. in Grand Rapids, OH is seeking a Customer Experience Banker to assist walk-in customers as a Financial Concierge.

You will retain and grow consumer and business relationships by identifying goals, recommending banking products, and processing transactions with accuracy and strong service. Responsibilities include educating customers on deposit products, proactively expanding relationships through a sales process, and referring clients to other bank areas while