Hybrid Customer Experience Banker | Financial Concierge

Huntington Bank; Kent (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Job summary

Huntington Bank in Kent, OH is seeking a Customer Experience Banker to support walk-in customers and manage daily transactions. You will act as a Financial Concierge, advising on deposits and banking products while delivering outstanding service.

You will proactively identify opportunities to grow customer relationships through a disciplined sales process, educate customers on products, and refer them to other bank areas to strengthen partnerships.

Qualifications

• High School Diploma or GED with 1+ year customer service or relevant military/admin experience; or a Bachelor's degree.
• 1+ year of customer service in banking or financial services preferred.
• Cash handling skills; comfortable with mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, outbound calls, and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all policies and procedures; balance daily transactions accurately.

Skills

Customer service

Sales

Relationship management

Communication

Cash handling

Education

High School Diploma or GED

Bachelor's degree

Job description

Huntington Bank in Kent, OH is seeking a Customer Experience Banker to support walk-in customers and manage daily transactions. You will act as a Financial Concierge, advising on deposits and banking products while delivering outstanding service.

You will proactively identify opportunities to grow customer relationships through a disciplined sales process, educate customers on products, and refer them to other bank areas to strengthen partnerships.