Customer Experience Banker — Financial Concierge (Hybrid)

Huntington Bank; Pontiac (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending appropriate products and services, while processing transactions accurately and delivering exemplary service.

You will educate customers on bank products and technology and strive to deepen customer partnerships through proactive outreach and referrals.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or related military/admin experience, or a Bachelor's Degree.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products and consumer lending.
• Identify opportunities to grow relationships through disciplined sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Banking product knowledge

Sales

Cash handling

Technology literacy

Education

High School Diploma or GED

Bachelor’s Degree (optional)

Tools

Online banking

Mobile banking

Job description

Huntington Bank is seeking a Customer Experience Banker to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending appropriate products and services, while processing transactions accurately and delivering exemplary service.

You will educate customers on bank products and technology and strive to deepen customer partnerships through proactive outreach and referrals.