Customer Experience Banker — Hybrid Role for Growth & Service

Huntington Bank; Sylvania (OH); On-site; USD 36,000 - 55,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS at our Sylvania, OH branch to serve walk-in customers as a Financial Concierge, helping them identify goals and recommend deposit products while handling transactions.

This role emphasizes proactive relationship building, adherence to policies, and collaboration with partners to grow customer accounts, with a focus on service excellence and community presence.

Qualifications

• 1 year or more in customer service in banking, financial services or goal-driven retail.
• Cash handling skills.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS at our Sylvania, OH branch to serve walk-in customers as a Financial Concierge, helping them identify goals and recommend deposit products while handling transactions.

This role emphasizes proactive relationship building, adherence to policies, and collaboration with partners to grow customer accounts, with a focus on service excellence and community presence.