Customer Experience Banker: Hybrid Banking Concierge

0101 The Huntington National Bank; Holland (MI); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending banking products. You will process transactions accurately, balance daily and provide exemplary service.

Role emphasizes proactive outreach, educating customers on deposit products, and referring to other bank areas to deepen relationships, with adherence to policies

Qualifications

• High School Diploma or GED and 1 year of customer service or related experience.
• 1 year or more in customer service in banking, financial services, or goal-driven retail sales.
• Cash handling skills and comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through sales processes and referrals.
• Educating and referring customers to other banking areas to deepen relationships.
• Adhering to operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Relationship management

Sales

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by identifying goals and needs and recommending banking products. You will process transactions accurately, balance daily and provide exemplary service.

Role emphasizes proactive outreach, educating customers on deposit products, and referring to other bank areas to deepen relationships, with adherence to policies