Customer Experience Banker — Hybrid Banking Concierge

0101 The Huntington National Bank; North Canton (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

The Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying goals and needs, recommending deposits and banking products, and delivering exemplary service.

Responsibilities include resolving issues, educating customers on deposits, and proactively growing relationships through calls, follow-ups, and referrals while adhering to policies.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

The Huntington National Bank is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying goals and needs, recommending deposits and banking products, and delivering exemplary service.

Responsibilities include resolving issues, educating customers on deposits, and proactively growing relationships through calls, follow-ups, and referrals while adhering to policies.