Customer Experience Banker: Grow Relationships & Service

Huntington; Holland (MI); On-site; USD 34,000 - 45,000; Full time

Job summary

Huntington in Holland, MI is seeking a Customer Experience Banker to serve walk-in customers, open deposits, and explain accounts. You will resolve issues with care and balance transactions daily, while upholding branch procedures and security.

You will proactively grow relationships through a structured sales process, educate customers on banking products, and support adoption of mobile and online banking services to deepen engagement.

Qualifications

• High School Diploma or GED and 1 year of customer service or related experience, or a Bachelor's degree.
• Cash handling skills.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating and referring customers to other banking areas to deepen relationships.
• Proactively identifying opportunities to grow relationships through a disciplined sales process, follow-up, and referrals.
• Processing customer transactions accurately, balancing daily and adhering to policies.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington in Holland, MI is seeking a Customer Experience Banker to serve walk-in customers, open deposits, and explain accounts. You will resolve issues with care and balance transactions daily, while upholding branch procedures and security.

You will proactively grow relationships through a structured sales process, educate customers on banking products, and support adoption of mobile and online banking services to deepen engagement.