Customer Experience Banker – Flexible, Growth-Oriented

Huntington; Michigan; Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Huntington is seeking a Customer Experience Banker for the Square Lake & Telegraph area in Bloomfield Hills, MI. You will act as a Financial Concierge, handling walk-in customers, retaining and growing consumer and business relationships, and educating customers on deposit products.

You will balance daily transactions, provide exemplary service, and leverage a sales process to identify opportunities while adhering to bank policies and risk controls.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington is seeking a Customer Experience Banker for the Square Lake & Telegraph area in Bloomfield Hills, MI. You will act as a Financial Concierge, handling walk-in customers, retaining and growing consumer and business relationships, and educating customers on deposit products.

You will balance daily transactions, provide exemplary service, and leverage a sales process to identify opportunities while adhering to bank policies and risk controls.