Customer Experience Banker - Grow Relationships & Service

Huntington Bank; Bexley (OH); Hybrid; USD 38,000 - 56,000; Full time

Job summary

Huntington Bank in Bexley, OH is seeking a Customer Experience Banker to serve walk-in customers and protect balanced daily transactions. You will identify financial goals, recommend deposit products, and expand consumer and business customer relationships through a disciplined sales process and referrals.

The role emphasizes excellent customer service, product education, and adherence to banking policies while leveraging technology for mobile and online banking services.

Qualifications

• 1 year customer service in banking, financial services or goal driven retail sales.
• High School Diploma or Bachelor’s Degree.
• Bachelor’s Degree preferred.
• Cash handling skills preferred but not required.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process, outbound calling, and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Education

High School Diploma

Bachelor's Degree

Job description

Huntington Bank in Bexley, OH is seeking a Customer Experience Banker to serve walk-in customers and protect balanced daily transactions. You will identify financial goals, recommend deposit products, and expand consumer and business customer relationships through a disciplined sales process and referrals.

The role emphasizes excellent customer service, product education, and adherence to banking policies while leveraging technology for mobile and online banking services.