Customer Experience Banker: Grow Relationships & Deposits

Huntington; Wooster, Northern (OH, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Huntington in Wooster, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions accurately and delivering outstanding service. You will identify financial goals, recommend deposit products, expand relationships through follow-up, referrals, and cross-sell while adhering to security and regulatory policies.

Strong communication, problem solving, and comfort with technology are valued; HS diploma or higher and banking service

Qualifications

• High School Diploma or GED with 1 year of customer service experience.
• Bachelor's Degree also qualifies for the role.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through proactive sales and referrals.
• Refer customers to other bank areas to deepen relationships.
• Follow all operational, security, risk and regulatory policies and procedures.
• Demonstrate sales, relationship management, and communication skills.
• Other duties as assigned.

Skills

Customer service

Sales process

Relationship management

Banking knowledge

Communication & presentation

Cash handling

Tech savvy (mobile banking/online)

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington in Wooster, OH is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, handling transactions accurately and delivering outstanding service. You will identify financial goals, recommend deposit products, expand relationships through follow-up, referrals, and cross-sell while adhering to security and regulatory policies.

Strong communication, problem solving, and comfort with technology are valued; HS diploma or higher and banking service