Customer Experience Banker - Grow Relationships

Huntington-Bank; Cortland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to join our branch network in Cortland, OH. You will serve walk-in customers, help them achieve financial goals, and deepen relationships by offering deposit products and other banking services.

As a Financial Concierge, you will balance daily transactions, resolve issues, educate customers on banking options, and drive referrals through a disciplined sales process, while adhering to risk and regulatory policies and delivering

Qualifications

• High School Diploma or GED and minimum 1 year customer service or related role or a Bachelor's Degree.
• Preferred: 1 year or more in banking, financial services or goal-driven retail sales.
• Cash handling skills and comfort with mobile/online banking tools.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, referrals, and outbound outreach.
• Educating and referring customers to other areas of the bank to deepen relationships and ensure service quality.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Balancing daily transactions and providing exemplary service.

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to join our branch network in Cortland, OH. You will serve walk-in customers, help them achieve financial goals, and deepen relationships by offering deposit products and other banking services.

As a Financial Concierge, you will balance daily transactions, resolve issues, educate customers on banking options, and drive referrals through a disciplined sales process, while adhering to risk and regulatory policies and delivering