Customer Experience Banker: Remote-Eligible Financial Concierge

Huntington National Bank; City of Johnstown (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by assessing financial goals and offering appropriate deposit products while processing transactions accurately and balancing daily totals.

The role emphasizes proactive relationship building, guiding customers to suitable bank services, and maintaining compliance with risk and regulatory policies in an

Qualifications

• High school diploma or GED required; 1+ year of customer service or related role or Bachelor’s degree.
• Preferred: 1+ year in banking/financial services or goal-driven retail sales.
• Cash handling experience is a plus; comfortable with mobile/online banking tools.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow relationships via referrals and sales processes.
• Refer customers to other bank areas to deepen relationships and ensure service quality.
• Adhere to all policies and procedures.

Skills

Customer service

Cash handling

Tech literacy

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by assessing financial goals and offering appropriate deposit products while processing transactions accurately and balancing daily totals.

The role emphasizes proactive relationship building, guiding customers to suitable bank services, and maintaining compliance with risk and regulatory policies in an