Hybrid Customer Experience Banker — Financial Concierge

Huntington National Bank; Columbus (OH); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS at our Columbus branch. You will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business relationships by understanding goals and recommending deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on banking options and referring to other areas to deepen relationships.

Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Banking products knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS at our Columbus branch. You will serve as a Financial Concierge for walk-in customers, focusing on retaining and growing consumer and business relationships by understanding goals and recommending deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on banking options and referring to other areas to deepen relationships.