Customer Experience Banker | Financial Concierge

Huntington; Kentucky; On-site; USD 40,000 - 60,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow relationships by identifying financial goals, recommending deposit and related banking products, and handling transactions with accuracy.

You will educate customers about consumer deposit products, proactively seek opportunities to deepen relationships, and refer clients to appropriate bank areas while complying with policies and procedures.

Qualifications

• High School Diploma or GED and 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Sales skills

Education

High School Diploma or GED

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow relationships by identifying financial goals, recommending deposit and related banking products, and handling transactions with accuracy.

You will educate customers about consumer deposit products, proactively seek opportunities to deepen relationships, and refer clients to appropriate bank areas while complying with policies and procedures.