Customer Experience Banker – Financial Concierge

The Huntington National Bank

United States

On-site

USD 36,000 - 54,000

Full time

6 days ago

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Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals, recommending deposit products, and guiding customers through banking services.

You will balance daily transactions and provide exemplary service. Ideal candidates have strong customer service experience, ability to educate on deposit products, and comfort with mobile and online banking.

Qualifications

High School Diploma or GED with 1 year customer service or military admin experience, or a Bachelor's degree.
Cash handling skills.
Comfort with technology such as mobile services and online banking.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.