Customer Experience Banker: Financial Concierge

0101 The Huntington National Bank; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals and recommending deposits and other services.

You will process transactions accurately, balance daily, and deliver exemplary service while following bank policies and procedures. This role supports in-office and flexible work arrangements.

Qualifications

• High School Diploma or GED required; 1+ year customer service or military service in admin/clerical roles or a Bachelor's Degree.
• Experience in banking or goal-driven retail sales preferred.
• Comfort with mobile and online banking technology.

Responsibilities

• Provide excellent customer service and resolve issues promptly.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other banking areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Communication

Sales orientation

Relationship building

Education

High School Diploma or GED

Bachelor's Degree

Job description

The Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow customer relationships by identifying financial goals and recommending deposits and other services.

You will process transactions accurately, balance daily, and deliver exemplary service while following bank policies and procedures. This role supports in-office and flexible work arrangements.