Customer Experience Banker: Your Financial Concierge (Hybrid)

Huntington National Bank; Ambridge (Beaver County); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping achieve financial goals by identifying needs and recommending deposit, loan, and other products.

You will process customer transactions accurately, educate customers on products and technology, and actively grow relationships while following all policies and procedures.

Qualifications

• High School Diploma or GED and minimum 1 year of customer service or military service; or a Bachelor's Degree.
• Background check requirements including fingerprinting per NMLS regulations.
• Bonus: 1 year or more in customer service in banking or financial services is preferred.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.

Skills

Customer service

Sales skills

Banking products knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping achieve financial goals by identifying needs and recommending deposit, loan, and other products.

You will process customer transactions accurately, educate customers on products and technology, and actively grow relationships while following all policies and procedures.