Customer Experience Banker: Financial Concierge

Huntington; Lima (OH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Huntington in Lima, OH is seeking a Customer Experience Banker (Non NMLS) to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposits and banking services.

You will resolve issues, educate customers on deposits, and proactively grow relationships through a disciplined sales process, outbound efforts, and referrals to deepen partnerships while following policies.

Qualifications

• High School Diploma or GED required; 1 year customer service or military service in admin/contracting/civil affairs or a Bachelor's degree accepted.
• Preferred: 1+ year in customer service in banking or financial services or goal-driven retail sales.
• Cash handling experience is a plus.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a sales process, follow-up, referrals, and cross-selling.

Skills

Customer service

Sales

Cash handling

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Huntington in Lima, OH is seeking a Customer Experience Banker (Non NMLS) to serve walk-in customers as a Financial Concierge, helping them reach financial goals with deposits and banking services.

You will resolve issues, educate customers on deposits, and proactively grow relationships through a disciplined sales process, outbound efforts, and referrals to deepen partnerships while following policies.