Customer Experience Banker – Financial Concierge

Huntington National Bank; Dublin (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our office locations in Dublin, OH.

You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposit and other banking products, processing transactions accurately, and balancing daily while delivering exemplary service.

Qualifications

• High School Diploma or GED with 1 year of customer service or related experience, or a Bachelor's Degree.
• 1+ year in customer service in banking or retail; cash handling skills.
• Comfort with mobile and online banking technology.
• Adhere to operational, security, risk, and regulatory policies; demonstrate sales and service skills.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, referrals, and outbound initiatives.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Banking

Communication

Presentation

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers at our office locations in Dublin, OH.

You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposit and other banking products, processing transactions accurately, and balancing daily while delivering exemplary service.