Customer Service Associate

Capitol Federal Savings Bank; Shawnee (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Retirement and savings plans

Flexible Spending Accounts

Paid time off and holidays

Employee Assistance Program

Health, Dental, Life and Disability

Parental Leave

Professional development opportunities

Job summary

Capitol Federal Savings Bank in Shawnee, KS is seeking a Customer Service Associate to handle teller transactions, advise customers on banking products, and provide friendly, professional service across lobby, drive-thru, and phone channels.

The role emphasizes accuracy, customer focus, and opportunities to cross-sell, while complying with bank policies and laws. This full-time position offers a path for growth within a community-focused bank.

Qualifications

• High school diploma or equivalent required.
• Six months of experience including customer service responsibilities.
• Cash handling is preferred.

Responsibilities

• Process teller transactions and balances.
• Advise customers on Capitol Federal products and services.
• Assist customers in the lobby, drive-thru, or by phone.
• Open and maintain accounts; resolve inquiries.
• Cross-sell services to meet customer needs.
• Ensure compliance with bank policies and applicable laws.
• Support branch operations and other departments as needed.

Skills

Customer Focus

Communication Skills

Integrity and Professionalism

Problem Solving

Attention to Detail

Team Collaboration

Unconditional Ethics

Education

High school diploma or equivalent

Job description

Job Description: Job Title: Customer Service Associate (CSA) Location: Shawnee, KS Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

The CSA will assist customers with all types of account transactions including teller transactions. The CSA will advise customers on company products and services to meet their personal financial goals. This position is responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. This position provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• Performs teller transactions as defined by the Bank.
• Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages.
• Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
• Assists customers with opening all types of retail and safe deposit boxes as defined by the Bank and branch management.
• Performs maintenance on existing accounts.
• Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.
• Research, troubleshoot and resolve external and internal customer inquiries as needed.
• Answer incoming calls verifying the identity of the caller.
• Determine the needs of the caller and minimize the time and effort to resolve their concerns.
• Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.
• Performs branch opening and closing duties as assigned.
• Performs other duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.

Required Qualifications

• High school diploma or equivalent required.
• Minimum of six months of experience, which includes customer service responsibilities.
• Cash handling is preferred.

Core Competencies

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed is an equal opportunity employer.

About Us - At Capitol Federal we know a great company starts with great people.

Together, we can shape the future of banking in the Midwest.

Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community.

By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.