Customer Experience Associate — Training Provided

TOV Furniture Limited; Chicago (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

TOV Furniture Limited is seeking an entry-level Customer Service Representative to join our on-site team in Jamestown, NC. No experience is required, as comprehensive training will be provided to help you learn the ropes and grow with the brand.

You will assist customers across phone, email, and chat channels, ensuring a positive shopping experience. Key duties include updating orders, coordinating with warehouses, and sharing fabric swatches to aid purchases.

Qualifications

• Strong communication skills for customer conversations across channels.
• Basic computer skills needed for daily tasks.
• Ability to stay organized and manage multiple requests.

Responsibilities

• Help customers via phone, email, and chat with product questions and order updates.
• Provide order status updates, edits, and cancellation handling.
• Keep detailed records of customer interactions in our system.
• Work with warehouses and shipping partners to resolve order issues.
• Send fabric swatches to assist customers with purchases.
• Provide weekly updates to customers waiting on backordered items.
• Ensure every customer feels valued and well cared for.

Skills

Communication

Computer skills

Organizational skills

Team player

Job description

TOV Furniture Limited is seeking an entry-level Customer Service Representative to join our on-site team in Jamestown, NC. No experience is required, as comprehensive training will be provided to help you learn the ropes and grow with the brand.

You will assist customers across phone, email, and chat channels, ensuring a positive shopping experience. Key duties include updating orders, coordinating with warehouses, and sharing fabric swatches to aid purchases.