Client Relations & Customer Experience Specialist

Furnitureland South, Inc; Jamestown (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance"

401(k) with company match

Generous PTO, holidays, and wellness"

Job summary

Furnitureland South, Inc is seeking a full-time customer service professional in Jamestown, NC. You will answer phone sales calls, handle inquiries by phone and email, and provide product information while managing digital leads and CRM data.

The role emphasizes customer satisfaction, lead qualification, and ongoing training to stay current with products and services. A strong focus on building relationships and referrals supports long-term career growth at Furnitureland South, Inc.

Qualifications

• High School Diploma and three years working in a customer service-oriented role.
• Bachelor’s Degree preferred.
• Three years in a phone-based customer service environment preferred.

Responsibilities

• Answer all incoming general phone sales calls.
• Handle customer inquiries both by phone and email.
• Provide customers with product and service information.
• Process and respond to all initial digital leads; assign to phone/web design consultant once lead qualified.
• Enter and analyze CRM data.
• Follow up with customers after their FLS Experience; generate referrals.
• Track, monitor & report conversions of all digital leads/digital phone calls.
• Update job knowledge by participating in educational opportunities & vendor trainings.

Skills

Phone-based customer service

CRM data entry and analysis

Lead qualification & digital leads

Cross-channel inquiries

Customer relationship building

Product & service knowledge

Education

High School Diploma

Bachelor’s Degree

Tools

CRM software

Email/Office tools

Job description

Furnitureland South, Inc is seeking a full-time customer service professional in Jamestown, NC. You will answer phone sales calls, handle inquiries by phone and email, and provide product information while managing digital leads and CRM data.

The role emphasizes customer satisfaction, lead qualification, and ongoing training to stay current with products and services. A strong focus on building relationships and referrals supports long-term career growth at Furnitureland South, Inc.