Customer Service Associate

TOV Furniture Limited; Chicago (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

TOV Furniture Limited is seeking an entry-level Customer Service Representative to join our on-site team in Jamestown, NC. No experience is required, as comprehensive training will be provided to help you learn the ropes and grow with the brand.

You will assist customers across phone, email, and chat channels, ensuring a positive shopping experience. Key duties include updating orders, coordinating with warehouses, and sharing fabric swatches to aid purchases.

Qualifications

• Strong communication skills for customer conversations across channels.
• Basic computer skills needed for daily tasks.
• Ability to stay organized and manage multiple requests.

Responsibilities

• Help customers via phone, email, and chat with product questions and order updates.
• Provide order status updates, edits, and cancellation handling.
• Keep detailed records of customer interactions in our system.
• Work with warehouses and shipping partners to resolve order issues.
• Send fabric swatches to assist customers with purchases.
• Provide weekly updates to customers waiting on backordered items.
• Ensure every customer feels valued and well cared for.

Skills

Communication

Computer skills

Organizational skills

Team player

Job description

TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.

What You’ll Do:

• Help customers via phone, email, and chat with product questions and order updates.


• Provide order status updates, make edits, and handle cancellation requests.


• Keep detailed records of customer interactions in our system.


• Work with warehouses and shipping partners to solve order-related issues.


• Send out fabric swatches to help customers with their purchases.


• Provide weekly updates to customers waiting on backordered items.


• Most importantly, make sure every customer feels valued and taken care of.

What We’re Looking For:

• No experience required! We’ll train someone with the right attitude.


• Basic computer skills – we work on computers all day!


• Strong communication skills – you’ll be chatting with customers a lot.


• Good organizational skills.


• A team player who works well with others.